Join our team at Caribe Federal!

At Caribe Federal we enjoy offering a high quality and personalized service to our members. We invite you to join us.

Below you will see the vacancies available at this time. You can send your resume by email to, indicating which vacancy you are applying for. Caribe Federal is an equal opportunity employer.

CFCU is looking for a:

Service & Sales Executive (Hato Rey, Guaynabo and Ponce Branch)

With the following summary of responsibilities:

– Responsible for providing basic information to members on accounts, payments, interest rates, loan options and/or savings programs.

– Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, investment certificates and any additional related information.

– Actively, consistently and professionally cross sells CFCU’s products and services and meets the cross-selling goals as assigned.

– Completes research and resolves documentation errors or discrepancies, forwards more complex problems to senior officers or to supervisor.

– Develop new member opportunities through referrals from existing, satisfied members, and other sources.

– Accepts and/or process new account and loan requests according to set procedures. Pre-approve or deny applications based on analysis.

– Provides general information to members on company policies, procedures and programs.

– Provide assistance with Internet use and bill payment systems.

– Assists members with the loan application process to ensure completeness of information.

– Makes the appropriate calculations regarding the loan application.

– Gather background information on loan applicants by interviewing loan applicants and obtaining information from credit bureau reports.

– Assist with Loans payment through ACH originations software, identify and resolves problems regarding ACH originations.

– Operates with moderate credit authority; refers more complex situations to supervisor, loan specialist or manager.

– Alternate or rotate among Ubanking, Virtual and Platform divisions, as required.

– Keeps informed on company policies and procedures affecting job duties and responsibilities and complies with by-laws and regulations affecting the organization.

– Completes and maintains all related reports and records as required by the organization, and attends meetings as required.

– Follow applicable procedures for all job duties assigned by supervisor.

– Participates in education, coaching and/or training activities as needed.

With the following qualifications:

– Bachelor’s degree in Business Administration, major in Finance, Accounting or related fields; or equivalent education and experience.

Additionally, this position requires the following:

– Overall knowledge of financial institutions department operations, products and services

– Consumer credit administration and/or banking knowledge experience

– Working knowledge of member life cycle needs

– Knowledge of product features, benefits, and related pricing policies and procedures for retail banking products

– Thorough knowledge of interviewing, solicitation and telemarketing skills.

– Must be fluent in Spanish and proficient in English

– Possess knowledge of database software, Internet software and Word Processing software



Mortgage Loan Originator

Summary of Duties and responsibilities:

Offer residential mortgage products that are approved and supported by CFCU. Required to be knowledgeable of all products and services offered by CFCU.

Process applications and verify accuracy for mortgage open-end and close-end loans; conduct loans interviews with members when necessary.

Provides guidelines for potential mortgage loans and work together with builders, realtors and other associated groups in instituting positive relationship that will enhance business referrals.

Stay abreast of new types of loans and other financial services and products in order to satisfy members’ financial needs.

Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of approval loans. A credit report is obtained and analyzed by the MLO.

Explain the different types of loans and credit options that are available to CFCU’s members, as well as the terms of those loan programs.

Responsible for determining the applicant’s debt-to-income ratio, determining the borrower’s creditworthiness and the appropriate interest rate and loan terms.

Maintain a member file after discussing it with a borrower; evaluate their credit report and guide them through the process of application.

Prepare reports of originated and closed cases, and closing projections report with adequate quarterly and annual statistics. As well, prepare weekly pipeline reports.

Assists the borrower in determining the proper loan program, completing the loan application and gathering the necessary paperwork, including pay stubs, tax returns and bank statements, among others, to begin the loan process.

Provide all applicable disclosures for loans applications.

Calculate estimate loan costs and provide a “Loan Estimate Form” to member in accordance with the applicable state and federal and laws.

Process and analyze loans to include verification of employment, deposit accounts, and all liabilities in order to prepare application of verified information.

Order and check credit report to determine credit worthiness of applicant based on industry standards for collateral/equity value.

Obtain copy of current homeowners insurance and flood insurance (if applicable) and make sure mortgage clause is in favor of CFCU.

Establish repayment and interest timetable based upon loan guidelines and rates.

Responsible of monthly reports such as: approved, denied and cancel loans and contribution and origination expenses.

Fulfill CFCU monthly and/or trimestral mortgage sales objectives.

This position may require traveling throughout the island. A valid driver’s license is obligatory.

Participates in education, coaching and training activities as needed.

Employee shall also perform such other related duties and services assigned by Supervisor.

Responsible to comply with all Federal and State by-laws, rules and regulations.

Education and/or Experience:

Preferable Bachelor’s degree in Business Administration, Accounting preferred, and one-year of related experience; or four-year of College or University, and two-years of related experience and/or training in similar position; or equivalent combination of education and experience.

Consumer credit administration and/or banking knowledge experience

Broad knowledge of financial institutions, loan and credit principles and procedures.

Ability to deal directly with members by phone, mail or personally.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as created by the S.A.F.E. Act of 2008. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations (as defined by the SAFE Act) must be registered with the federal registry system and maintain a status in good standing under the SAFE Act requirements. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

  • Language Skills:

Incumbent or applicant must be fluent in Spanish and proficient in English.

  • Sales Abilities:

To perform this job successfully the incumbent must demonstrate exceptional sales capabilities, by meeting CFCU monthly and/or trimestral mortgage sales objectives.

Supplemental Pay:

Commission pay